Ask the Experts: Dialer Solutions for Outbound Contact Centers

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…

Channel Connect 2017 videos

Relive the Magic of Channel Connect 2017

Channel Connect 2017 brought attendees two full days of transformative education and best practices from the top minds in the cloud, telecom, and IT business, including tailored General Session content and 24 live, concurrent Education Breakout Sessions. With so much education happening at once, you couldn’t have attended all of the targeted sales and technology training…

CCaaS: Contact Centers of the Future

CCaaS: Contact Centers of the Future

Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…

Channel Partners UcaaS like a BADaaS

Sell UCaaS Like a BADaaS

UCaaS has gone mainstream. Beyond basic telephony and PBX replacement, UCaaS helps end-user customers be “better, faster and quicker,” capture more revenue, and improve the customer experience. At the Channel Partners 2016 Conference, Andrew Pryfogle, SVP of Cloud Transformation, spoke with a panel of experts from Masergy, MegaPath, Star2Star, Vonage, and West Unified Communications to…

Ask the Experts Move Upmarket with UCaaS

Ask the Experts: How Do I Move Upmarket With UCaaS?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how to move upmarket with UCaaS solutions with 8×8’s Vice President of Strategic Channel Development Chris Peters. Find out more about UCaaS and contact center solutions from Chris and the 8×8 team here: http://8×8.cloudservicesuniversity.com/ Andrew:…

Ask the Experts Cisco HCS

Ask the Experts: Tell Me More About Cisco HCS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about the Cisco HCS platform architecture with West’s Director of Channel Operations. Find out more about how professional, managed services can help customers integrate new technologies from Wade and the West team here: http://west.cloudservicesuniversity.com/ Andrew:…

cloud contact center conversations

The Cloud Contact Center: Conversations with Smart Guys

90% of contact centers have not yet adopted the cloud. For most contact centers, technology is the means for getting things done, not the driver. How can Sales Partners engage contact center managers, address their concerns, and help them focus on business outcomes (not just feature functions)? Andrew Pryfogle, SVP Cloud Transformation, interviewed a panel…

Customer Experience Panel

Customer Experience is the New Battleground

Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…