Ask the Experts: BCDR Solutions in the Cloud

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks BCDR solutions with EvolveIP’s CTO Scott Kinka. Find out more about how to solve your customers’ BCDR concerns from Scott and the EvolveIP team here: http://evolveip.cloudservicesuniversity.com/

Andrew: All right. Time for another Ask the Experts session. I’ve asked Scott Kinka, CTO of EvolveIP, one of our long time esteemed colleagues here, and part of the faculty at the University. Scott welcome back to the studio, man.
Scott: I’m thrilled to be here.
Andrew: All right. Another Ask the Experts session with the big brain in Philly. Hey, Scott, I want to talk to you more about BCDR and as I’m designing a business continuity, disaster recovery solution. I have lots of different options available to me. I could do it completely premise based. I could do it completely cloud based. Maybe some hybrid mix of that. I wanted to get your sense of what are the solutions. Predominately, the cloud based solutions that you guys have provided and others that people really ought to be taking a serious look at when considering BCDR.
Scott: Certainly. I think there’s … I said this in a previous session and certainly many times at various Intelisys types of events. One of the principle tenants of cloud is the built-in nature of disaster recovery. By that, when we say that, we generally mean, it’s some place else.
Andrew: Sure.
Scott: If the building burns down, I can still get phone calls. I still have my data elsewhere. That’s great and to many businesses that’s a sufficient model for business continuity in disaster recovery. I think with the emergents I think in particularly of some compliance regulations and then certainly things that have gone on from a weather perspective and geopolitical kinds of things. People are taking a much deeper look at business disaster or DR and BC, in terms of how they build that into their business and their technology plan. What are the categories though? First, obviously, is certainly on the communication side. There’s a different implication to DR and BC as it relates to putting a PBX or putting a call center in a cloud. Right?
Andrew: Yep.
Scott: It’s not here. I don’t have the same geographic scenario. I think what I would say to the partners is certainly make sure you understand what it is that you’re buying. Right? Has my solution negatively failed between multiple geographies? Is it going to work if I’m not in the office or there’s an issue with a specific area or a provider that happens to be in that area? There’s also the plan that goes along with that. If we had a physical problem in our site, what am I expecting my employees to do?
Andrew: Yeah.
Scott: Do I then go and forward it to myself or am I scrambling around trying to figure out what to do with the technology I already have?
Andrew: Yep.
Scott: Certainly you have that there. I think where we’re really seeing a lot of increase now is on the use of cloud infrastructure as the home for the DR and the business continuity on the computing side of the house. Right? So, historically the conversation that we were having around cloud were for people who were, you know, I have this infrastructure and I want to move this infrastructure someplace else.
Andrew: Right.
Scott: I have physical boxes. It’s time for me to virtualize, but I’m going to virtualize to the cloud. The emergence of new product lines from EvolveIP and other service providers around DR is the service has really been … That’s pretty recent. Over the last couple of years.
Andrew: Yeah.
Scott: I think what’s changed is when we would have the discussion about moving infrastructure to the cloud, even as much as two years ago, as recent as two years ago, I should say, it was about the customers deciding do I need to take everything I have here and move it up to the cloud? Am I ready to do that? In a lot of the cases the answer was no. In cases where they had a screaming need. The servers were bad. I needed a new infrastructure. My data center wouldn’t work. They wouldn’t be willing to have that conversation. But at that time too, you would ask, are you virtualized today locally? The answer often was no, so it was a physical to virtual/slash cloud move.
Today you have a really good chance that you run into a midsize business and asked them about their data center, they’re going to say, “Well I used VMware, I used Hyper-V, I’m already virtualized”. They’ve taken advantages of the better scale of going physical to virtual, but they have yet to move it out of their data center.
Andrew: Interesting.
Scott: What we’ve developed is a line of products that are Hypervisor based. It enables us to plug directly into their local VMware, directly into their local Hyper-V, and consume resources on our side for replication.
Andrew: Got it.
Scott: Basically, they’re running, and many of them control the back up solution, from inside the local control plane of their virtualization stack.
Andrew: Yep.
Scott: They’re just deciding within this server, I want to grab these folders. I want to grab the whole machine. I want to grab every minute and replicate it. This one, I’m just going to grab every 6 hours. They work transparently in the backgrounds to Hypervisor moves data up to the cloud.
Andrew: Right.
Scott: What that enables them to do is get their BCDR. It also gives them a nice path because frankly sometimes we use the DR products to migrate people to the cloud. It’s a replication methodology. You can keep it in sync. When they’re ready to cut, they cut.
Andrew: Beautiful.
Scott: If you were leveraging your local infrastructure and using the remote data center with EvolveIP as your DR site, if you did happen to move there, you’re not moving back.
Andrew: Right.
Scott: Then you just convert that into living there in a cloud instance and deciding do I want to replicate it to another EvolveIP data center? Or do I want to replicate it to Amazon? Or do I want to replicate
Andrew: Very cool. Excellent. I love it man. That’s an important conversation to be having and always great to get your insight on this stuff man. It seems like there’s big opportunities that to be one in the DRaaS space. Am I right?
Scott: Yeah no question. Our customers don’t know. This is one of those areas where they don’t know what they should be spending.
Andrew: Yeah.
Scott: But, he CEOs are asking them. What we should be doing and our partners is taking advantage of the hype right now.
Andrew: Yeah.
Scott: As I said previously, it’s all hype until you need it.
Andrew: Yeah.
Scott: Right?
Andrew: Right. Right.
Scott: Then you save their behind.
Andrew: Right. There you go.
Scott: Which is even better. That’s a position our Partners want to be in.
Andrew: Excellent. Well there you go. Guys, that’s Scott Kinka. Thanks man. Thanks for jumping in.
Scott: Absolutely.
Andrew: Good deal. Scott Kinka, CTO of EvolveIP. Make sure you go deep guys on the EvolveIP learning center. It’s got great information that our partners are using to get smarter about how to sell cloud. We’ve got some big, big successes with EvolveIP. You can too. Good selling guys.

Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

Mike Baur

CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

Regional Vice President, Northeast

Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

Kristy Thomas

Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.