Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the security benefits of moving infrastructure into a public managed cloud solution with CenturyLink’s Jared Ruckle. Learn more about cloud security solutions from the CenturyLink team here: https://cloudservicesuniversity.com/supplier-directory/centurylink/ Andrew: Okay guys. Time for another Ask…

ROI Communications Achieves Platinum Partner Level with Intelisys

IT and Telecom Solutions Provider Named 15th Intelisys Platinum Sales Partner Petaluma, CA (February 20, 2018) – Intelisys, Inc., a ScanSource company and the nation’s leading Technology Services Distributor, has announced ROI Communications Corp. as its 15th Sales Partner to reach Platinum status. February 12 will forevermore be recognized by Intelisys as ROI Communications Day.…

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how hybrid cloud solutions are impacting the future of WAN, SDN and NFV with Masergy’s Ray Watson. Find out more about global cloud networking platforms from Ray and the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Okay.…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…

Staying the Course: Wine, Persistence and the Channel

Staying the Course: Wine, Persistence and the Channel

What do the wine industry and the telecom industry have in common? Like creating a fine wine, building a recurring revenue business takes patience, persistence and staying the course–and offers valuable rewards. Dana Topping, Intelisys Co-Owner, has faced many challenges in his journey as a “mad scientist” winemaker and channel veteran. In the video below,…

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses leveraging DRaaS to help customers create a disaster recovery strategy with Evolve IP’s Scott Kinka. Learn more about DRaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: We’ve been chatting about BCDR—business continuity and disaster…