Numerous organizations are taking advantage of the benefits of cloud-based communications and collaboration services to ensure their employees can exchange ideas and data from any device and any location. Whether it’s unified communications, contact centers, or collaboration, these as-a-service technologies ensure your employees have the features they need with the scalability, security, and flexibility that the organization desires.
- Unified-Communications-as-a-Service (UCaaS) is a cloud-delivery model that offers a variety of communication and collaboration applications and services, including enterprise messaging, presence, online meeting, team collaboration, voice, and more.
- Contact-Center-as-a-Service (CCaaS) is a cloud-based, call-center or customer-experience solution that includes features such as auto-attendant, interactive voice response (IVR), call routing, and customer-relationship management integrations.
- Collaboration software and applications enable the management, sharing, exchange, and processing of files, documents, voice, and other types of data among several users and systems—anytime and anywhere.
- Productivity software refers to application programs that help users produce things such as documents, databases, graphs, worksheets, and presentations.