How Partners can make a difference for end-customers during the COVID-19 crisis

As the world moves into another week of the COVID-19 crisis, I’m feeling lucky and proud to be part of our Partner community that continues to stand strong and make positive differences for their customers.

As Gerry Davis said in our first Taking Remote Action blog, the channel has a major opportunity to help people stay connected and keep moving forward during this stressful time. But as well as a huge opportunity, there is an incredible amount of responsibility: end-customers need reliable and fast solutions from Sales Partners to help them completely transition their businesses to remote operations. 

So how can Sales Partners stand out as that pillar of stability and agility that customers need right now? It boils down to the resources available to them, such as growth enablement tools, back office services, educational events, and more. This is where master agents come in to provide those tools and services to their Partners.

Our Partners have the tools
From discovery to deep-dive education, Intelisys has our Partners covered with the tools featured in Renegade. Identifying the right options for your customers is simple and streamlined with SupplierScope. Partners can get their orders processed efficiently using our post-sale tools–Virtual Order Assistant and Commissions Runs

Even with first impressions currently happening via webcam, toggling your CX Switch in MyIntelisys – your customer-facing online portal – is your one-click gateway into customer-ready content branded to your business. 

And when in doubt, if you have questions that need quick answers, you can submit a question to our MyIntelisys chat box. Intelisys experts will respond to you as soon as they see your message.

Our Partners have the people
No other master agent has the diverse group of people to help you like Intelisys does. Our Solutions Engineers are available to dive into whiteboarding, custom solutions, cross-selling, and more. The commissions team is actively monitoring your payments to make sure you get paid correctly and on time, every time. Our Partner and Order Support representatives are streamlining your business efforts. And our Channel Managers are constantly doing everything possible to get their Partners the right resources so they can provide their customers with the best solutions.

Our Partners have the portfolio
Our Partners can choose from over 170 industry-leading Suppliers for whatever their customers’ needs may be. For anything hardware-related, ScanSource’s portfolio of hardware is unrivaled, giving our Partners the ability to not only be the resource for all software, but to also be available to provide any physical components that are needed for success when working remotely.

Our Partners have the support
We want our Sales Partners to be limitless. It’s our culture to do everything we can to get you to where you want to be. Reach out to anyone at Intelisys, and we will do everything we can to get you the support you need, fast.

The entire channel is in a unique position, where Sales Partners can play a key role in keeping businesses, and more importantly – people – connected, from wherever they are. We’re in this together. We understand that Sales Partners need to pivot quickly due to the COVID-19 crisis. We’re here for you.

For more helpful information on how we’re helping our Partners help their customers go remote, visit our Intelisys Go Remote pages for information on COVID-19 relief-related offerings from Suppliers, the available resources from ScanSource, and more.

Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

Mike Baur

CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

Regional Vice President, Northeast

Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

Kristy Thomas

Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.