You sold it. You should be getting paid to deliver it too.
Let’s start this post by skipping to the bottom line: Implementation can be time-consuming, pulling you away from scoring more sales.
We get it. But that doesn’t make it any less important.
At ScanSource Intelisys, our mission is to help you own the lifecycle of the customer relationship and while doing that, increase your opportunity with every sale.
Professional Services is the gateway to more interactions and deeper ties with your customers. We can help you expand into new areas or tech segments with your customers. We can also help you sell new products and services with little investment while enhancing customer relationships.
From the RFP stage to training, and everything in between, if you’re leaving the implementation of solutions to somebody else, you’re not 100 percent owning that lifecycle loop. Lean on us, and we’ll carry the ball for you.
The resources are in place today to help you serve this need and get you paid more commissions within the standard Intelisys process you are already familiar with.
You worked so hard to sell it. You should be getting paid to deliver it too.
Trust Us. We Can Help.
We had a Sales Partner that wanted to sell UCaaS but wasn’t certified in 8×8. Professional Services was brought in and deployed to meet with the partner and the customer to review the requirements and expectations. After that discussion, Professional Services provided the Sales Partner with a services scope of work that helped to seal the deal.
We had another Sales Partner that called on us to help complete the analysis and consultation of a current CCaaS deployment. The customer needed assistance in determining the requirements to expand the existing platform. But they also wanted to know if they should pivot to a new solution as a result of that analysis. The review determined that a move to SD-WAN would remove monthly costs by almost $200,000, and a centralized WFM would improve the efficiency of the contact center by more than 10 percent.
This one is my favorite. A Sales Partner had a customer that determined it had outgrown its contact center solution, but they needed to know which way to go. Our Sales Partner brought in Professional Services to facilitate the initial consultation, map out the RFP and help select the solution. That customer is anticipating cost savings of $3.5M over the next three years.
I share these stories for two reasons. The first is to paint a picture of our experience. The second and more important thing is that all three of these Sales Partners have reinforced their position as their customers’ primary technology advisors of choice.
What Does Professional Services Do?
The foundation of our value? We help you remove the complexity and shrink the time to revenue.
We can assess, design, deploy and manage. You can call on us to come in, scope it out, complete it, and leave it (but know we’re not afraid to manage it either if needed). Click HERE for a deeper dive into all the services we offer.
For example, in the Unified Communications segment, our services include project management, programming and configuration, end-user and admin training, cabling and device deployments, and even national roll-outs.
In the Contact Center category, these services include business advisory and consulting, deployment and implementations, configuration and programming, project management, and training.
Wireless
I’m willing to bet that you sell into specific verticals that constantly need to increase the efficiency of their operations, and they are doing so through new and exciting technologies. These solutions require optimal wireless performance, as seen in Healthcare, Manufacturing, Education, Retail, and others.
This is where Professional Services can help. We can perform a wireless assessment and identify if the environment is prepared for a successful implementation. If it’s not, we’ll make the proper recommendations. If it is, we will proceed.
By ensuring RF coverage, A/P placement, configuration settings, and registration, we can significantly enhance the solution and output, resulting in an excellent experience for your customer.
We also facilitate basic site assessments, on-site and predictive surveys, configuration and installation, remediation services, and even hardware lists.
Project Management
I know what you’re thinking, “Mike, you told us you were going to be specific. Project Management is NOT specific.”
Hear me out because there’s a need to approach this conversation broadly.
We offer significant value. You don’t need to hire, train or manage personnel resources that are ready to perform these services….successfully!
Mistakes happen. In the instance where promises may not have been kept, or they have come up short, we are here to step in and help. It doesn’t change the fact that a job needs to get done.
We’re proactively thinking strategically. If we see that something is off, we’re going to call it out, we’re going to provide council on potential solutions, and we’re going to put our team of experts to work when and where it’s best suited.
Longevity
We’ve been refining this offering over the last 20 years. We’ve rebounded from our mistakes to get stronger and wiser. We’ve seen it all, and we’ve developed a playbook for it.
The resources are here. They are trained, they are customer-focused, and they are ready to go.
Whether it is a single-site event, a national roll-out, a carrier network deployment, or basic technology audits, we can assist you to ensure the project stays on track, on budget, and avoids delays.
Let’s get started. Reach out to your BDM to inquire about how we can help, or contact us directly at proservices@scansource.com.
