If you are selling Zoom Rooms, Zoom Phone, or Zoom Contact Center, you can accelerate the speed of those deals, increase the close rate and, ultimately, make more money through our Professional Services team. They have been working hard behind the scenes to develop a 360-degree offering that covers most of the Zoom universe.
ScanSource Professional Services is your one-stop-shop for trained, customer-focused resources that can support you and your deals with assessment, design, deployment, and management services. Specifically for Zoom, these services include design network consultation, deployment services, project management, and managed services.
Engaging with ScanSource Professional Services ensures your customers receive an elevated level of customer service. This is also an easy path to getting paid more commissions within the standard Intelisys process you are already familiar with. You worked so hard to sell it. You should be getting paid to deliver it too.
Design Network Consultation
ScanSource Professional Services can be deployed to review the assessment questionnaire and scope out an implementation strategy. This includes site and user information, network, and porting data, call flows, roles and permissions, and “Go-Live” readiness requirements.
Deployment Services
The solution’s programming and configuration can consume a lot of time and resources. ScanSource Professional Services can create project and test plans, develop documentation for Zoom-compatible hardware, coordinate knowledge transfer sessions, map out cutover support, and lead project closure.
Project Management
Whether it is a single-site event, a national roll-out, a carrier network deployment, or basic technology audits, trained experts on the ScanSource Professional Services team can assist you in ensuring the project stays on track, on budget, and avoids delays. For Zoom deployments, the team is ready to serve as the single point of contact and develop a project governance plan. This includes communication and documentation, action and risk register, data collection and review, resource scheduling, project closure, and “Go-Live” support.
Managed Services for Zoom Phone and Zoom Rooms Deployments
The ScanSource Professional Services team is ready to support post-sale advisory, consulting, and management services. This includes any moves, adds, changes (MAC), monitoring and optimization of the platform, and integrated application support to maintain middleware for legacy applications. Contractual arrangements are flexible and can be monthly, quarterly, or annual. As of April 2023, we are not able to offer managed services on Zoom Contact Center deployments.
Reach out and talk with us today if you are interested in the opportunity for incremental commissions for your Zoom sales. Our team is ready to help make it easy to quote, sell and implement these additional services. Let’s get started. Reach out to your BDM to inquire how we can help, or contact us directly at proservices@scansource.com.
Not a partner of Zoom currently? We can help! Learn more about Zoom and how to become a partner in MyIntelisys HERE.
