Are your clients ready to deliver unparalleled customer experiences?
InflowCX is ready to serve as your strategic partner, by providing innovative customer engagement technology expertise and processes that enhance customer experiences and improve efficiencies. They want to help you scale your business. We had a chat with President and Corporate Development Officer, Adam Rennert, to discuss their primary strengths, how the market is responding to their solutions, and more.
Q: How is the channel responding to your solutions?
A: It’s been extremely positive. We’ve achieved recognition and awards from our partners, employees, and customers. We’ve been named Five9 Transformational Partner of the Year, Genesys Implementation Partner of the Year, NICE CXone Platinum Certified Implementation Partner, Zoom Certified Implementation Partner, and RingCentral Preferred Partner & Implementation Partner. You can find more information on these awards on our G2 HERE.
Q: What does your company do best? What is your superpower?
A: We provide many offerings that span customer experience and engagement technologies. Our primary strengths include contact center consulting, implementing and optimizing Genesys, Five9, NICE CXone, RingCentral, Zoom CCaaS solutions, and BPO and labor strategy consulting.
Q: What business challenges does your company solve for users?
A: We help our customers get projects approved and successfully deployed on time and within budget. We offer industry expertise with a vendor-agnostic approach to solving CX challenges. We know that CX requirements are unique, so we provide our customers with a business case and ROI modeling.
Q: Who is your ideal customer? Type of business/organization?
A: Our ideal customer is mid-size and enterprise companies with customer-intensive goods and services.
Q: Who is the key decision maker, the best “persona” to target at these companies, and why do they need your solution?
A: The best personas to target include the CEO, COO, President, CXO, CMO (B2C Only), and CIO. We’ve found that by offering a vendor-agnostic and data-driven assessment approach helps these personas identify the best solutions for their unique CX requirements. They can rest easy knowing these solutions are successfully deployed in phases that align with their business goals, optimize tailored solutions to achieve improved efficiency and increased revenue, and use a data and expertise-driven, agile methodology to drive ROI and ensure valuable and memorable experiences.
Q: What industry/vertical represents the hottest opportunity for a sale, and why?
A: Healthcare, finance, insurance, utilities, and hospitality. These industries have customer intensive goods and services. They are constantly seeking opportunities to improve their CX. We’ve been working with a large number of customers in these verticals, validating our category specific expertise.
Q: What’s the best way for our sales partners to engage with you through Intelisys?
A: Check out our MyIntelisys page for more information.
