Every year, new and expanding technologies help businesses further optimize their operations. As an Intelisys Sales Partner, understanding these trends helps you provide customers with just the right solutions – solutions that make you their go-to person for tech implementation.
Intelisys continues to lead the way in the tech industry by offering solutions in a wide variety of categories, including:
- CX & UC – From chatbots to collaboration tools, these solutions help teams and customers communicate.
- IT services – This category encompasses workspace tools, MSP services, and more.
- Mobility and IoT – Services like mobile device management provide connectivity for businesses.
- Cloud Compute – Cloud storage, IaaS, and similar services allow businesses to take full advantage of cloud computing.
- Managed Security – Businesses can protect themselves with endpoint management, compliance audits, and more.
- Connectivity & SDN – Satellite, wireless, and other connections give businesses the digital infrastructure they need.
- Expense and Asset Management – FinOps and tech expense management (TEM) tools can boost the efficiency of your customers’ tech spends.
In all of these categories, new trends will modify customer expectations in the years ahead.
2024: Year in Review
In 2024, many of the forecasted tech trends we predicted came to fruition. For example, advanced AI continued to gain influence – especially in the areas of UC and CX. AI-based solutions now offer increased personalization and automation while also decreasing overhead for companies. This has led to improved CX experiences.
FinOps also took on expanded importance in 2024, with companies successfully reducing waste and eliminating unused resources. And DaaS (desktop as a service) solutions proliferated – thanks largely to remote work remaining the “new normal” in the post-pandemic world.
What to Expect in 2025 and Beyond
While we can’t say exactly what will happen in the years to come, we are on the frontlines of the tech industry – so we have a pretty good idea. Let’s break down the key trends you should have in mind as an Intelisys Sales Partner.
AI
It’s no secret that AI is altering nearly every aspect of the tech landscape. The question is: Which changes will be most impactful in the coming months and years?
In 2025, AI might finally reach a sort of “critical mass” in which its use becomes standard across companies’ tech operations. This change should be most notable in SMBs (small and medium businesses), which have been slower than larger companies in implementing AI. Research shows SMBs that use AI accelerate – and you can expect managers to notice. For Sales Partners, this presents a clear opportunity: Helping SMBs implement AI-based solutions.
AI should also allow for an increase in “all-in-one platforms,” which will simplify operations for your clients. We expect an explosion of AI-infused tools for customer retention. Some of these tools can perform risk analyses on every customer and even extend personalized offers to at-risk customers – automating and enhancing a key operation for businesses.
Cloud
2025 should bring a renewed focus on optimizing cloud management. You can expect an uptick in cloud-based AI-as-a-service (AiaaS) solutions. Not only are these products efficient, but they also give companies a low-cost, low-risk way to experiment with AI.
We’ve also reached the point in which hybrid and multi-cloud solutions are standard across industries – meaning companies that still haven’t taken this approach might soon make the switch. This represents a clear inroad for Sales Partners, as data readiness assessments will become critical.
And as cloud computing solidifies its dominant status, cloud privacy becomes an even larger concern. If your customers aren’t already taking privacy seriously, it’s time to discuss a cloud security solution.
Mobility
The 5G market has been steadily expanding – and 2025 should see a continuation of that trend. In particular, we see 5G growing in private networks, which will help businesses streamline operations and drive innovation. And as companies switch to 5G, they’ll also have to invest in new equipment ecosystems – a situation that provides another opportunity for Intelisys Sales Partners.
Edge devices are also becoming more powerful with many performing complex algorithms on-site. Businesses can employ these cutting-edge devices to reduce latency and improve real-time responsiveness. Explaining this trend to your customers should be an effective sales strategy in the coming years.
Security
Businesses understand that security requires a never-ending effort to stay ahead of bad actors, and that means your customers will want the latest solutions available.
Expect companies to prioritize:
- Strong access controls
- Enhanced data encryption
- Incident response planning
- Security audits
You can also expect a renewed focus on Identity & Access Management. Businesses are looking for ways to remain compliant and protect sensitive data while also ensuring access for users across their organizations. By helping them identify solutions that provide such a framework, you’ll become a trusted and valued asset – which is just what a Sales Partner should aim to be.
Other Tech Trends
In addition to the main trends highlighted above, there are a few breakthrough technologies that Sales Partners should have on their radars.
One exciting trend is the rise of satellite-connected services. Especially valuable in rural communities, these solutions give businesses a new way to stay connected. The satellite sector has already seen substantial growth, and experts expect increased revenues through the end of the 2020s. If you’re working with SMBs in less-urban environments, satellite-connected services represent a real opportunity.
Customized AI products are also gaining traction, and we expect this growth to continue. Companies are customizing AI for all sorts of clever uses, including:
- “Virtual try-on” (in which customers can digitally “try on” clothes before they buy them)
- Fraud reduction (with adaptive systems that can handle large data sets)
- Medical interventions (such as MIT’s “ICU Intervene” project)
These solutions might be your 2024 Q1 top-sellers – but in the middle-to-long term, they could become essential.
Let’s Meet the Future!
At Intelisys, we work with top-tier suppliers to ensure our portfolio includes the leading tech products of today and tomorrow. And by understanding the main tech trends of the day, you can steer your clients towards the best possible solutions – earning their confidence in the process.
Want more insights from the Intelisys brain trust? Check out the Tech Landscape Webinar – where we discuss all these trends and more.
