Ask the Experts: Cloud Application Management Strategy

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about how cloud plays into customers’ application management strategy with Dante Gordon, the Regional Channel Director for NaviSite, a Time Warner Cable Company. Find out more about application management and cloud strategy from Dante and the Time Warner Cable Company/NaviSite team here: http://twc.cloudservicesuniversity.com/

Andrew: All right guys, we’re pressing ahead. Our next session is an Ask the Experts session with one of our smart guys from one of our cloud suppliers. We’re talking about NaviSite, which is a Time Warner Cable company. Please welcome Dante Gordon, Regional Channel Director for NaviSite. Dante, thanks for coming to the party, my friend.
Dante: Andrew, thank you for having me, as always.
Andrew: All right, very cool. Dante, you’re part of our faculty here at the University. We wanted to ask you one question about cloud. We’ve been talking about how to develop a cloud strategy in these sessions, and I wanted to talk to you specifically about this idea of application management. How does application management fit into an overall cloud strategy for a customer? Speak to that real quick.
Dante: Yeah, absolutely. I actually might ask the question differently. It’s how does cloud play into an application management strategy? I’ll tell you a little bit about … and this is something near and dear to NaviSite. Application management is one of our key pillars of service. We’ve been in the application management space for more than 15 years. When we deployed our own cloud computing platform a little over four years ago, it really enabled us to transform how we went about the practice of application management for our clients.
I’ll talk to a few of those benefits. First, we were able to really accelerate the amount of time it took to onboard users. It no longer took 4 to 6 weeks to provision the application for use by the client. Now we could shorten that interval down to days. It also brought in the ability to have business continuity and disaster built into that process. We didn’t have to worry about building out a separate environment from an infrastructure perspective. It was a part of the cloud compute platform.
Andrew: This has become a key part of your practice there at NaviSite. Is it short-sighted for customers to think about moving all their data, all their applications to the cloud without thinking through application management?
Dante: I think absolutely. I mean, any company deploying a cloud strategy for the business should be really looking across the board at all of their applications and think about within those applications, are there benefits to leveraging a cloud computing platform? Do those applications need to be available 7 by 24? Again, there’s a key dependence on the actual underlining infrastructure. Do you need to be able to rapidly provision? Is CAPEX an issue when you need to grow, you’re doing acquisitions? So absolutely it is a vital part of any cloud strategy to think about your applications, and the management of those applications.
Andrew: All right, very cool. I love that one of our esteemed faculty is also working remote with a little yapper dog in the background. I love it. What kind of dog do you have? I’m a dog guy.
Dante: It’s actually a mixed breed. It’s a poodle-terrier.
Andrew: All right, excellent. I have a labradoodle. So hey, those poodle mixes are always fun.
Dante: Nice.
Andrew: Hey, this has been great stuff. Say hello to your dog, and Dante, it’s great to have your wisdom as part of this. Thank you. Guys, that’s Dante Gordon. He’s the Regional Channel Director for NaviSite, a Time Warner Cable company, and one of our go-to cloud providers. Really strong in the application management space as it kind of coexists with a cloud strategy. Really important thing to be thinking about. Make sure that you check out NaviSite’s learning center, and make sure that you be on the lookout for more insights from our friend Dante. Dante, thanks for the time.
Dante: Andrew, I appreciate it as always.
Andrew: You bet. Good selling, guys.

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Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

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CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

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Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

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Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.