Cloud Services University Launches New CCaaS Professional Certification

New iCSU Track Targets Growing CCaaS Channel Opportunities
Petaluma, CA (January 23, 2018) – Technology Services Distributor Intelisys, Inc., a ScanSource company and the creator of the only cloud university built exclusively for channel sales professionals, has released a brand new certification track from Intelisys Cloud Services University (iCSU), available at
According to Forrester Research and others, Contact Center represents a $27 billion industry, of which only 12% is cloud-based. The self-paced, web-based CCaaS Solutions Professional certification track delivers in-depth instruction into how to effectively sell CCaaS, in particular how to identify prospects, move them through the pipeline and close and implement successful contact center deals.
“As we look at new areas of opportunity on the horizon for the channel, CCaaS is both promising and intriguing. The growth of cloud-based contact center solutions and the shift toward channel together create an exciting target for our Sales Partners,” said Andrew Pryfogle, Intelisys’ SVP Cloud Transformation. “Cloud-based contact center is still a largely untapped industry, and Sales Partners who attain this certification will be positioned to take full advantage of opportunities to serve as a trusted advisor while providing best-in-class CCaaS solutions to their customers.”
Participants will learn the compelling difference between premises-based architecture and cloud contact centers, how to challenge traditional thinking around contact center, why it is critical to understand the customer journey before engaging in technical contact center conversations, and much more. Intelisys Sales Partners who complete the CCaaS Professional certification track will receive an exclusive bonus: a branded, customer-facing video detailing the benefits of CCaaS. Details on how to obtain the video will be provided by the iCSU team upon completion of the course.
“Companies of all size, in all industries, benefit from a competitive advantage when they implement optimal communications services,” said Tom McKeown, founder of BroadReach Communications, an Intelisys Platinum Sales Partner. “My team has made a commitment to build a contact center practice, and we look forward to leveraging this training as we continue to expand.”
As the industry rapidly embraces cloud solutions, channel sales professionals find themselves increasingly needing to position themselves as strategic service providers—and resources like Intelisys Cloud Services University provide a valuable incentive. Indeed, records show that approximately 80 percent of Intelisys Sales Partner cloud wins come from iCSU attendees. Participants are exposed not only to the core curriculum—which in this case was developed and delivered by CCaaS expert and Intelisys Cloud Evangelist Brandon Knight—but also exposed to lessons and targeted deep dives by the world’s leading contact center supplier specialists.
“Cloud Services University has transformed how we’re educating channel partners,” said Geoff Chretien, Vice President of Channel Sales at NICE inContact. “We’re proud to partner with Intelisys in contributing comprehensive CCaaS educational training that assists Sales Partners with developing the knowledge and skills needed to deploy CCaaS solutions for their customers. Sales Partners can confidently add CCaaS solutions to their portfolios and increase their contact center sale close rate.”
The self-paced CCaaS Professional certification track is the 7th certification offered through iCSU. The six additional certification tracks include Telecom Solutions Professional, Advanced Data Networking Solutions Professional, UCaaS Solutions, Network & Data Security, Cloud Computing Solutions Professional, and Advanced Cloud Methodology Expert, which can be accessed on HERE.
About Intelisys
Intelisys, a ScanSource company, is the nation’s leading Technology Services Distributor of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Intelisys is dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents, IT Solution Providers, VARs, MSPs and integrators, as they leverage the power of recurring revenue in their businesses.
Today Intelisys is leading the way as its Sales Partners make the pivot and experience the shift away from traditional telco services into a new era of cloud-based solutions. Under contract with more than 130 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners, supporting those Sales Partners via the most exceptional back office support team ever assembled in the channel. To learn more, visit or talk to Intelisys at 800-615-8330.
Intelisys was acquired by ScanSource, a leading global provider of technology products and solutions, in August of 2016.
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About Intelisys Cloud Services University
Intelisys Cloud Services University launched in February 2015 as the only cloud university built exclusively for channel sales professionals. The self-paced, online training and education platform offers official certification for channel sales professionals across key technology areas.
To learn more, visit
Media Contact: 

Jessica Maria
Marketing Communications Manager, Intelisys