CX Expertise Added to the Technology Orchestration Partner Program

The Technology Orchestration Partner Program (“TOPP”) is designed to improve your access to expertise so that you can gain deeper insight into a customer’s technology stack and deliver high-value solutions and support that will help solve increasingly complex business challenges. 

TOPP showcases our pursuit to evolve technology distribution by proactively connecting the dots and offering unprecedented access to the hardware, software, connectivity, and cloud services solutions so you don’t have to walk away from a single deal.

The world of Tech and Cloud Services has exploded in the past decade and is only becoming larger and more complex. As more companies have adopted services through cloud-based subscription models, the connection between cost, usage, and value has become completely broken. “Tech Sprawl” has taken over and will continue to add complexity and cost to every business’s tech landscape.

This is especially true in the CX segment and it’s a primary driver for us to officially launch the CX component of this program and support your pursuit of more compensation services. 

Starting today, you’ve got access to experts that have spent years conducting day in the life workshops, stakeholder interviews, customer journey mapping, mapping processes for identifying automation, re-engineering IVRs to inject virtual agents (AI), etc. These CX domain experts are also available to provide implementation capabilities and give you access to BPO services. 

A Deeper Bench of CX Experts

PPT Solutions Inc., a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, has joined the TOPP as one of the first partners in the program. PPT Solutions is an industry leader in Customer Experience as a Service (“CXaaS”). They have deep expertise and proprietary resources that are above and beyond the reach of most channel partners.

By providing access to these resources, you now have enhanced support options to purse complex opportunities that require specialization and expertise. 

For example, organizations are looking to transform and optimize how they support their customers, be it externally or internally, by leveraging CCaaS, Automation, WEM, UCaaS, AI and much more. With an extensive portfolio of Management Consulting, Managed Services, Cloud Solution Services and Marketing Management capabilities, our experts and the team from PPT can be called upon to recommend, shape and build the ideal solution. 

In partnership with our roster of CX strategists, the team at PPT can offer deep expertise on specific categories of CX solutions, including:

  • Process and procedure optimization including CRM and CCaaS platforms 
  • Workforce Optimization and BPO consulting 
  • Consulting services for a full CX transformation engagement from evaluation to new solution provider selection to workshops, customer journey mapping, IVR tooling, etc. 
  • Professional Services for implementation 
  • Managed Services for post implementation 

PPT Solutions is a two-time Stevie® Award winner for Call Center Consulting Practice of the Year and Customer Service Solutions Technology Partner of the Year. Their culture matches up with ours, as they passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue, optimize operational efficiency, and improve brand loyalty.

“We are thrilled to be the foundation partner of the Technology Orchestration Partner Program,” said Kris Kramer, managing director at PPT Solutions. “Intelisys is making significant investments in the CX space which we believe uniquely aligns with PPT’s core principles of Accelerating Success Together. TOPP is just another way we are investing in the channel as we believe that by working collaboratively, we can deliver transformative experiences and contact center business models that drive growth, boost profitability, and maximize operational efficiency for our mutual customers.”

Our President, John DeLozier, said it best. “I am deeply familiar with the growth potential of the UCaaS / CCaaS marketplace and it’s one of the reasons why contact center continues to be a strategic focus at Intelisys. Our mission is to accelerate the future of IT and we take tremendous pride in thinking creatively about how we can extend additional value to our Sales Partner community. PPT understands the unique needs of the marketplace and what our Sales Partners need to be successful in their business pursuits. TOPP is another great example of how we can all capitalize on this growing marketplace and maximize the revenue opportunity.”

How Does It Work? 

Connecting with a CX orchestration partner is easy. Send an email to CXSupport@Intelisys.com with an overview of the opportunity. We will evaluate it and get back in touch with you directly on next steps. 

Let’s capitalize on growth market opportunities, drive contact center deals, improve close ratios, and pursue larger deal sizes with faster buying cycles and exponentially more revenue.

As we said before, this is just the beginning. We’re in discussions with similar organizations across our spectrum of technology pillars in an effort to identify new opportunities that will further refine TOPP.

Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

Mike Baur

CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

Regional Vice President, Northeast

Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

Kristy Thomas

Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.