Intelisys Channel Connect Unveils Transformative Customer Experience Focus

Sales Partners Uniquely Positioned for CX Success
Petaluma, CA (October 09, 2018) – Intelisys, Inc., a ScanSource company and the nation’s leading Technology Services Distributor, welcomed more than 1,200 Sales Partners, Supplier Partners and guests at Channel Connect, held in Monterey, CA. The annual event covers three event-packed days of all-new content, scheduling and networking. The 2018 theme of Customer Experience comes at a critical juncture for the channel, as digital transformation revolutionizes the way businesses deliver value to customers.
“Gathering at Channel Connect with our channel community, renewing connections and friendships, and forging new relationships is an essential endeavor, and one I look forward to every year,” Jay Bradley, Intelisys’ President. “I am awed by the achievements of our Sales Partners, Supplier Partners and channel community—year after year you continue to reach new levels of success and take on new challenges and opportunities with incredible determination. These are extraordinary times as the channels converge and business models transform, and I could not be more proud to celebrate the successes and milestones attained by our partners.”
At the company’s annual Partner Awards Dinner, Serviam was named 2018 Overall Top Growth Partner, while Expert Technology Associates was named the 2018 Top Cloud Partner. Four new Sales Partners were added to the Platinum elite, among them Resourcive, SidePath and Blue Front Telecom Group. LAM Technology and RealCom Solutions climbed to Platinum Plus. Three years after achieving Platinum status, RDS Solutions was celebrated as the first Sales Partner to reach Double Platinum.
In total, 215 Intelisys Sales Partners have been awarded Club TPC Memberships for significant 2018 achievements in billings. Additionally, 84 Sales Partner organizations were awarded Club TPC Trips for growing their revenue base by a designated percentage, and will be celebrating this achievement in January 2019 at the Ritz Carlton in Aruba.
The awards celebration also featured the Second Annual Chuck Mache Award, named in honor of Intelisys’ beloved business coach, mentor and friend, as well as the newly expanded Intelisys Supplier Awards, recognizing both financial achievements and relationships.
The Chuck Mache Award recognizes an individual who embraces the hard work of getting better. It was bestowed this year upon Natasha Royer Coons, founder of TeraNova Consulting Group and CRO of Advantix.
The Awards Ceremony closed with a 40-minute stand-up routine by legendary comedian and actor Kevin Nealon. Nealon’s set opened with an homage to Saturday Night Live’s Weekend Update, with segments tailored for the Channel Connect audience.
Attendees visited the newly renovated Monterey Convention Center twice this year for General Session. The General Session featured all-new content, customer experience, and an impressive lineup of keynote speakers including Mike Baur, ScanSource CEO; Jeff Storey, CenturyLink CEO; Matt Lautz, Canpango CEO; Tiffani Bova, Sales Innovation Evangelist, Salesforce; Jay Bradley, Intelisys President; and Andrew Pryfogle, Intelisys SVP Cloud Transformation and the event’s emcee.
The recent ScanSource acquisition of Canpango played a significant role in the customer experience content and themes of the 2018 event. Channel Connect presented leading-edge insights and content focused on new customer experience opportunities, enabling Intelisys Sales Partners to position their businesses at the forefront of this transformative shift.
“This year’s Channel Connect was a milestone for RealCom Solutions, as it marked our Platinum Plus achievement,” said Charlie Bogart, Intelisys Platinum Plus Partner and the company’s President. “The event provides an incredible opportunity to network, share and connect with my peers, the best suppliers and the Intelisys and ScanSource team, every year. That it maintains its intimacy and familial spirit as it grows in sheer scope and size is a credit to this entire community, one that I am proud to be a part of.”
After morning General Session content, Sales Partners dispersed to two days of Education Breakout Sessions, covering 30 different topics across six different rounds. Drawing large crowds, “Bootstrap Marketing,” “Google: Are You Missing the Land Grab?” and “The Changing Landscape of Loyalty within Telecom,” hosted by Nextgen Channel, proved to be popular sessions, and sessions like “Salesforce: The Key to Better Customer Experiences” and “The New Managed Services Landscape” were full to the point of standing room only. This strategic focus on customizable education was implemented to provide each Sales Partner with the most effective and beneficial conference possible.
The Supplier Expo, recently expanded to two days to offer Sales Partners additional time for deep-dive conversations and networking, included a wide variety of ScanSource vendors including Cisco, Jabra, Plantronics, Ruckus/Arris, and Vtech, 116 Intelisys Supplier Partners, six business builder vendors, and dedicated Cloud Services University representatives. As a testament to the company’s growing Supplier Partner portfolio, Channel Connect 2018 broke sponsorship records yet again.
 
About Intelisys
Intelisys, a ScanSource company, is the nation’s leading Technology Services Distributor of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Intelisys is dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents, IT Solution Providers, VARs, MSPs and integrators, as they leverage the power of recurring revenue in their businesses.
Today Intelisys is leading the way as its Sales Partners make the pivot and experience the shift away from traditional telco services into a new era of cloud-based solutions. Under contract with more than 160 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners, supporting those Sales Partners via the most exceptional back office support team ever assembled in the channel. To learn more, visit www.Intelisys.com or talk to Intelisys at 800-615-8330.
Intelisys was acquired by ScanSource, a leading global provider of technology products and solutions, in August of 2016. www.scansource.com
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Jessica Maria
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jessica.maria@scansource.com
707-596-5183

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Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

Mike Baur

CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

Regional Vice President, Northeast

Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

Kristy Thomas

Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.