Improving Customer and Employee Experiences with UCaaS

Improving Customer and Employee Experiences with UCaaS – Written by Scott Hanwell, published with permission from Avaya Despite the range of capabilities available today, many businesses default to voice calling for communications. Voice is undeniably important, but there are limitless ways for customers and employees to interact in today’s world of multiexperience (user journeys based…

ScanSource Offers New UCaaS Collaboration Solution, Avaya Cloud Office™

Providing Partners With a Simplified Solution for Voice, Video, Meetings, Collaboration and More ScanSource, Inc. (NASDAQ: SCSC), a leading provider of technology products and solutions, and Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that ScanSource will be offering Avaya Cloud Office™ by RingCentral®, a work-from-anywhere cloud…

Hybrid UCaaS

Ask the Experts: Is Hybrid or UCaaS a Better Fit?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the shift from premise-based PBX to hybrid and UCaaS solutions with ShoreTel’s Senior Director of Product Management Richard Winslow. Find out more about UCaaS, cloud and VoIP solutions from Richard and the ShoreTel team here:…