cloud contact center conversations

The Cloud Contact Center: Conversations with Smart Guys

Blog, Cloud, Cloud Services University (iCSU), Contact Center, VideoLeave a comment

90% of contact centers have not yet adopted the cloud. For most contact centers, technology is the means for getting things done, not the driver. How can Sales Partners engage contact center managers, address their concerns, and help them focus on business outcomes (not just feature functions)? Andrew Pryfogle, SVP Cloud Transformation, interviewed a panel…