Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…

Ask the Experts: Key Benefits of ACD and CRM Integration

Ask the Experts: Key Benefits of ACD and CRM Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance cloud contact center solutions and provide incredible flexibility with Serenova’s John Charles. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All right, here we go, guys.…

Ask the Experts: What is Unified Threat Management?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the importance of unified threat management when designing security solutions for your customers with Masergy’s Andy Singleton. Learn more about cloud-based security solutions from the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Okay. Welcome back to the studios…

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the security benefits of moving infrastructure into a public managed cloud solution with CenturyLink’s Jared Ruckle. Learn more about cloud security solutions from the CenturyLink team here: https://cloudservicesuniversity.com/supplier-directory/centurylink/ Andrew: Okay guys. Time for another Ask…

ROI Communications Achieves Platinum Partner Level with Intelisys

IT and Telecom Solutions Provider Named 15th Intelisys Platinum Sales Partner Petaluma, CA (February 20, 2018) – Intelisys, Inc., a ScanSource company and the nation’s leading Technology Services Distributor, has announced ROI Communications Corp. as its 15th Sales Partner to reach Platinum status. February 12 will forevermore be recognized by Intelisys as ROI Communications Day.…

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how hybrid cloud solutions are impacting the future of WAN, SDN and NFV with Masergy’s Ray Watson. Find out more about global cloud networking platforms from Ray and the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Okay.…