Ask the Experts: What Are the Benefits of an Open Source Platform?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the benefits of building a UCaaS platform using open source components with CallTower’s William Rubio. Visit Cloud Services University to learn more about UCaaS solutions: https://cloudservicesuniversity.com/ Andrew: We’ve been talking about the different platforms that…

Cloud Services University Launches New CCaaS Professional Certification

New iCSU Track Targets Growing CCaaS Channel Opportunities Petaluma, CA (January 23, 2018) – Technology Services Distributor Intelisys, Inc., a ScanSource company and the creator of the only cloud university built exclusively for channel sales professionals, has released a brand new certification track from Intelisys Cloud Services University (iCSU), available at CloudServicesUniversity.com. According to Forrester…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…

Delivering Holiday Cheer: The Intelisys Community Steps Up Again!

Delivering Holiday Cheer: The Intelisys Community Steps Up Again!

The holidays are the perfect moment to reconnect with the things that matter most, express gratitude, and give back. This year the Intelisys community came together to transform those good vibes into a joyful reality. Continuing a six-year tradition, Intelisys SVP Rick Ribas and his family organized donations to a toy drive benefitting the patients…

Staying the Course: Wine, Persistence and the Channel

Staying the Course: Wine, Persistence and the Channel

What do the wine industry and the telecom industry have in common? Like creating a fine wine, building a recurring revenue business takes patience, persistence and staying the course–and offers valuable rewards. Dana Topping, Intelisys Co-Owner, has faced many challenges in his journey as a “mad scientist” winemaker and channel veteran. In the video below,…

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses leveraging DRaaS to help customers create a disaster recovery strategy with Evolve IP’s Scott Kinka. Learn more about DRaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: We’ve been chatting about BCDR—business continuity and disaster…