Intelisys and Google Announce Partnership to Drive Chrome OS into CX Channel

We’ve further enhanced our standing as the largest and fastest growing hybrid technology distributor in the channel by adding Google to our supplier portfolio. 

With the addition of Google as well as access to Chrome OS devices, we’re continuing to accelerate our CX practice by bringing innovative new offerings to you. Now, channel partners can leverage our unique hybrid distribution model to deliver all of your customers’ Contact Center requirements including CCaaS solutions, Chromebooks, headsets, monitors and more.

Last September, Google announced fully integrated solutions for Chrome OS to help customers across all verticals secure and optimize their contact centers. With work-from-home programs advancing at top speed, 77 percent of service organizations are adopting or accelerating remote work options, according to Deloitte.

More and more customer support agents are taking their calls from the home office. While businesses have adapted to this new way of work and quickly migrated many of their contact center solutions to the cloud, agent devices have been left behind. Chrome OS offers businesses a cloud-first OS for devices, remote management, and a productive agent experience that can secure and optimize contact centers.

As one of Google Chrome OS’ exclusive technology solutions distributors, you can now drive adoption of Chrome OS devices into the mid-sized and enterprise contact center market. As part of the Chrome Enterprise Recommended solution track, Google solutions are now fully verified with ten leading contact center solution providers, all of which are available through us. 

This exciting new partnership will offer several benefits, including: 

  • Sell complete solutions: Access top CCaaS solutions, Chromebooks, and other peripherals such as headsets, USB video devices, and more from a single source.   
  • Add revenue with Chrome Enterprise device sales: Opportunities to compound earning potential through significant SPIFFs when selling Chrome Enterprise devices (Chromebooks and  Chromeboxes) with CCaaS.
  • Benefit from Google-sourced leads: The chance to engage with the Chrome OS sales teams on UCaaS/CCaaS customer opportunities.
  • Faster CCaaS deployments: Realize CCaaS revenue faster and keep customers happy when deploying with Chrome OS with verified contact center solutions. 

“We’re leveraging our unique position as the industry’s only hybrid technology distributor by proactively offering unprecedented access to hardware, software, connectivity and cloud services solutions so you can offer their customers complete solutions,” said Paul Constantine, executive vice president of Supplier Services. “We believe that Google’s Chromebook Enterprise offerings will enable you to deploy and manage your customers’ devices securely while increasing employee productivity.” 

For more information on how Intelisys can help you accelerate your contact center practice, including leveraging our recently announced Technology Orchestration Program or to register your next opportunity, contact your Intelisys business development manager or email CXSupport@scansource.com.  

Ken Mills

President

Ken Mills serves as President of Intelisys and is committed to driving growth for Intelisys and our partners. As a distinguished technology executive with over two decades of experience, Ken has previously held leadership roles at EPIC iO, Dell Technologies and Cisco, and served as a fellow with the U.S. Department of State. His strategic mindset has been an integral part of launching innovative products and solutions in the fields of AI, IoT, and 5G. Ken is driven by his curiosity and passion for groundbreaking technology and complex problems, and constantly explores new frontiers in the world of technology.

Monica Lutes

Manager, People & Culture, ScanSource, Inc. and Intelisys

As Manager, People & Culture, Monica has worked closely with Intelisys employees and leaders since 2018 and has worked with ScanSource companies since 2016. A Human Resources professional with 11 years of experience encompassing all areas of HR, especially employee relations, recruiting, compliance, and training, Monica approaches her role as Manager, People & Culture from a consultative perspective. Her goal is to provide advice and guidance to leaders so they can focus on growing the best teams for the business while also supporting employees’ goals.

Ansley Hoke

SVP Marketing, ScanSource, Inc. and Intelisys

Ansley Hoke is the Senior Vice President of Marketing at ScanSource, Inc., a role she has held since 2019, and extended her leadership to include Intelisys in 2023. She joined the company in 2001, serving in merchandising leadership roles for ScanSource POS and Barcode, including acting Vice President of Merchandising and then later VP of Merchandising for ScanSource Catalyst and overall VP of ScanSource Catalyst. She oversaw sales, supplier relations, and services. Known for her pivotal role in creating effective marketing strategies, Ansley has been integral in driving demand, enhancing partner programs, and significantly contributing to the company’s revenue growth and channel relationships.

Mike Baur

CEO of ScanSource, Inc. and Interim President of Intelisys

Mike Baur serves as Chairman and Chief Executive Officer at ScanSource. Mike has served as the Company’s President or CEO since its inception, as a director since December 1995, and as Chairman of the Board since February 2019. Mike has developed a deep institutional knowledge and perspective regarding ScanSource’s strengths, challenges and opportunities. He has more than 30 years of experience in the IT industry, having served in various leadership and senior management roles in the technology and distribution industries before joining ScanSource. Mike brings strong leadership, entrepreneurial, business building and development skills and experience to the Board.

Stephanie Bouras

Regional Vice President, Southeast

Driven by a partner-first philosophy and a passion for innovation, Bouras embodies a leadership style that’s both compassionate and data-driven. As the Regional Vice President, Southeast, at Intelisys, she’s leveraged her extensive marketing and sales experience to propel her team to new heights. A firm believer in aligning herself with her partners, she sees herself as a collaborator and an integral part of their business. This perspective has allowed her to forge deep connections and drive success. A Florida native, Stephanie’s attention to detail and unwavering commitment to her partners have been key factors in her success.

Michael Raspanti

Regional Vice President, Northeast

Michael joined Intelisys in June of 2020, as a long-time channel veteran. He is responsible for leading the Northeast Region, helping continue the tremendous momentum in one of our strongest markets while also recruiting new up and coming partners that will be the growth engine of our future success.

Kristy Thomas

Vice President, Partner Experience and Enablement

Thomas is responsible for Sales Partner enablement and education for all our technology segments, including CX, managed security, mobility, and connectivity. With over 20 years of executive background in telephony, UCaaS, CCaaS and Cloud services, Kristy enables her customers to think broader and deeper as she guides them through their decision journey. Some of the biggest deals in the channel have become a reality thanks to the expertise and humble excellence Kristy brings to her client’s projects.