CX Expertise Added to the Technology Orchestration Partner Program

The Technology Orchestration Partner Program (“TOPP”) is designed to improve your access to expertise so that you can gain deeper insight into a customer’s technology stack and deliver high-value solutions and support that will help solve increasingly complex business challenges. 

TOPP showcases our pursuit to evolve technology distribution by proactively connecting the dots and offering unprecedented access to the hardware, software, connectivity, and cloud services solutions so you don’t have to walk away from a single deal.

The world of Tech and Cloud Services has exploded in the past decade and is only becoming larger and more complex. As more companies have adopted services through cloud-based subscription models, the connection between cost, usage, and value has become completely broken. “Tech Sprawl” has taken over and will continue to add complexity and cost to every business’s tech landscape.

This is especially true in the CX segment and it’s a primary driver for us to officially launch the CX component of this program and support your pursuit of more compensation services. 

Starting today, you’ve got access to experts that have spent years conducting day in the life workshops, stakeholder interviews, customer journey mapping, mapping processes for identifying automation, re-engineering IVRs to inject virtual agents (AI), etc. These CX domain experts are also available to provide implementation capabilities and give you access to BPO services. 

A Deeper Bench of CX Experts

PPT Solutions Inc., a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, has joined the TOPP as one of the first partners in the program. PPT Solutions is an industry leader in Customer Experience as a Service (“CXaaS”). They have deep expertise and proprietary resources that are above and beyond the reach of most channel partners.

By providing access to these resources, you now have enhanced support options to purse complex opportunities that require specialization and expertise. 

For example, organizations are looking to transform and optimize how they support their customers, be it externally or internally, by leveraging CCaaS, Automation, WEM, UCaaS, AI and much more. With an extensive portfolio of Management Consulting, Managed Services, Cloud Solution Services and Marketing Management capabilities, our experts and the team from PPT can be called upon to recommend, shape and build the ideal solution. 

In partnership with our roster of CX strategists, the team at PPT can offer deep expertise on specific categories of CX solutions, including:

  • Process and procedure optimization including CRM and CCaaS platforms 
  • Workforce Optimization and BPO consulting 
  • Consulting services for a full CX transformation engagement from evaluation to new solution provider selection to workshops, customer journey mapping, IVR tooling, etc. 
  • Professional Services for implementation 
  • Managed Services for post implementation 

PPT Solutions is a two-time Stevie® Award winner for Call Center Consulting Practice of the Year and Customer Service Solutions Technology Partner of the Year. Their culture matches up with ours, as they passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue, optimize operational efficiency, and improve brand loyalty.

“We are thrilled to be the foundation partner of the Technology Orchestration Partner Program,” said Kris Kramer, managing director at PPT Solutions. “Intelisys is making significant investments in the CX space which we believe uniquely aligns with PPT’s core principles of Accelerating Success Together. TOPP is just another way we are investing in the channel as we believe that by working collaboratively, we can deliver transformative experiences and contact center business models that drive growth, boost profitability, and maximize operational efficiency for our mutual customers.”

Our President, John DeLozier, said it best. “I am deeply familiar with the growth potential of the UCaaS / CCaaS marketplace and it’s one of the reasons why contact center continues to be a strategic focus at Intelisys. Our mission is to accelerate the future of IT and we take tremendous pride in thinking creatively about how we can extend additional value to our Sales Partner community. PPT understands the unique needs of the marketplace and what our Sales Partners need to be successful in their business pursuits. TOPP is another great example of how we can all capitalize on this growing marketplace and maximize the revenue opportunity.”

How Does It Work? 

Connecting with a CX orchestration partner is easy. Send an email to CXSupport@Intelisys.com with an overview of the opportunity. We will evaluate it and get back in touch with you directly on next steps. 

Let’s capitalize on growth market opportunities, drive contact center deals, improve close ratios, and pursue larger deal sizes with faster buying cycles and exponentially more revenue.

As we said before, this is just the beginning. We’re in discussions with similar organizations across our spectrum of technology pillars in an effort to identify new opportunities that will further refine TOPP.