Remote Workforce Solutions – Spotlight on 8×8
Intelisys President Mark Morgan, chats with John DeLozier, SVP of Global Channels for 8×8, about the future of communications, and the importance of being prepared.
May 21, 2020
CCaaS
Ask the Experts: Workforce Management and Contact Centers
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how workforce management software keeps contact
December 28, 2018
Ask the Experts: How Do Next-Gen Portals Boost CX?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals boost agent and
December 14, 2018
Ask the Experts: Integrating CCaaS Analytics, CRM and WFO
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and
September 7, 2018
Ask the Experts: Increasing Productivity with UCaaS Collaboration Tools
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how new and different UCaaS collaboration
August 27, 2018
Ask the Experts: How Does Omnichannel Improve Customer Outcomes?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality
July 20, 2018
Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center
March 30, 2018
Ask the Experts: Key Benefits of ACD and CRM Integration
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance
March 23, 2018
Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR
March 2, 2018