Relive the Magic of Channel Connect 2017
Channel Connect 2017 brought attendees two full days of transformative education and best practices from the top minds in the cloud, telecom, and IT business, including
December 1, 2017
CCaaS
CCaaS: Contact Centers of the Future
Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a
July 21, 2017
The Cloud Contact Center: Conversations with Smart Guys
90% of contact centers have not yet adopted the cloud. For most contact centers, technology is the means for getting things done, not the driver.
January 6, 2017
Customer Experience is the New Battleground
Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is
December 20, 2016