Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the importance of ACD and Salesforce integration for contact centers with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right, guys. We’re in the studio again for our Ask…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality improve cost and customer outcomes with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE InContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: Hey guys. In this segment of…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance cloud contact center solutions and provide incredible flexibility with Serenova’s John Charles. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All right, here we go, guys.…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how to move upmarket with UCaaS solutions with 8×8’s Vice President of Strategic Channel Development Chris Peters. Find out more about UCaaS and contact center solutions from Chris and the 8×8 team here: http://8×8.cloudservicesuniversity.com/ Andrew:…
Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses cloud contact center BCDR solutions and leveraging “people as a service” with Global Director of Sales Engineering John Charles of Serenova (formerly LiveOps Cloud). Find out more about adopting cloud-based hybrid blended backups and agents “as…
