Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Ask the Experts: How Do Public Managed Cloud Solutions Provide Security?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the security benefits of moving infrastructure into a public managed cloud solution with CenturyLink’s Jared Ruckle. Learn more about cloud security solutions from the CenturyLink team here: https://cloudservicesuniversity.com/supplier-directory/centurylink/ Andrew: Okay guys. Time for another Ask…

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Ask the Experts: How Hybrid Solutions Impact the Future of WAN, SDN and NFV

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how hybrid cloud solutions are impacting the future of WAN, SDN and NFV with Masergy’s Ray Watson. Find out more about global cloud networking platforms from Ray and the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Okay.…

Ask the Experts: What Are the Benefits of an Open Source Platform?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the benefits of building a UCaaS platform using open source components with CallTower’s William Rubio. Visit Cloud Services University to learn more about UCaaS solutions: https://cloudservicesuniversity.com/ Andrew: We’ve been talking about the different platforms that…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Ask the Experts: Leveraging DRaaS in a BCDR Strategy

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses leveraging DRaaS to help customers create a disaster recovery strategy with Evolve IP’s Scott Kinka. Learn more about DRaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: We’ve been chatting about BCDR—business continuity and disaster…

Ask the Experts: How Do I Plan a Data Migration Strategy?

Ask the Experts: How Do I Plan a Customer Data Migration Strategy?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses planning a robust data migration strategy for your customers with RapidScale’s William Hiatt. Learn more about cloud solutions from the RapidScale team here: https://cloudservicesuniversity.com/supplier-directory/rapid-scale/ Andrew: Okay guys, our next Ask The Experts session. We’ve been…

Ask the Experts: Deploying SIP Trunking Over Public Internet

Ask the Experts: Deploying SIP Trunking Over Public Internet

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses four potential pitfalls to avoid when moving SIP trunking over public IP transport with IntelePeer’s Peter Neal. Learn more about business communications from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Andrew: All right guys. We’re into our…

Ask the Experts: How Do I Integrate VPN into a MPLS Strategy?

Ask the Experts: How Do I Integrate VPN into a MPLS Strategy?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how Sales Partners can integrate VPN technologies into an overall MPLS strategy with Windstream’s David Morgan. Visit Cloud Services University to learn more about VPN and MPLS solutions: https://cloudservicesuniversity.com/ Andrew: All right guys. We’re moving…