Remote Workforce Solutions – Spotlight on Dialpad
Mark Morgan, President of Intelisys, sits down with Dialpad’s Craig Walker, Founder and CEO, to discuss how Dialpad is helping partners conduct business in this
July 30, 2020
Latest contact center
Ask the Experts: Workforce Management and Contact Centers
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how workforce management software keeps contact
December 28, 2018
Ask the Experts: Integrating UCaaS with Third-Party Apps
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the importance of integrating UCaaS
December 21, 2018
Ask the Experts: How Do Next-Gen Portals Boost CX?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals boost agent and
December 14, 2018
Ask the Experts: ACD and Salesforce Integration
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the importance of ACD and Salesforce
December 7, 2018
Ask the Experts: Integrating CCaaS Analytics, CRM and WFO
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and
September 7, 2018
Ask the Experts: How Does Omnichannel Improve Customer Outcomes?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality
July 20, 2018
Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center
March 30, 2018
Ask the Experts: Key Benefits of ACD and CRM Integration
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance
March 23, 2018
Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?
Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR
March 2, 2018
