Ask the Experts: How Do Protocols and Codecs Impact Call Quality?

Ask the Experts: How Do VoIP Protocols and Codecs Impact Call Quality?

Ask the Experts, Blog, Cloud, Cloud Services University (iCSU), Supplier Partners, UCaaS, VideoLeave a comment

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how design decisions around protocols and codecs can either positively or negatively impact customer call quality with Evolve IP’s Scott Kinka. Learn more about UCaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: Okay, jumping…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

AI, Blog, Cloud, Supplier PartnersLeave a comment

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…

Channel Partners UcaaS like a BADaaS

Sell UCaaS Like a BADaaS

Blog, Cloud, Contact Center, Supplier Partners, UCaaS, VideoLeave a comment

UCaaS has gone mainstream. Beyond basic telephony and PBX replacement, UCaaS helps end-user customers be “better, faster and quicker,” capture more revenue, and improve the customer experience. At the Channel Partners 2016 Conference, Andrew Pryfogle, SVP of Cloud Transformation, spoke with a panel of experts from Masergy, MegaPath, Star2Star, Vonage, and West Unified Communications to…

Customer Experience Panel

Customer Experience is the New Battleground

Blog, Channel Connect, Cloud, Cloud Services University (iCSU), Contact Center, Supplier Partners, VideoLeave a comment

Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…

contact center trends

Ask the Experts: What Are the Top 3 Contact Center Trends?

Ask the Experts, Blog, Cloud, Cloud Services University (iCSU), Supplier Partners, UCaaS, VideoLeave a comment

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about contact center trends and omnichannel solutions with 8×8’s Vice President of Strategic Channel Development Chris Peters. Find out more about non-traditional contact center sales opportunities from Chris and the 8×8 team here: http://8×8.cloudservicesuniversity.com/ Andrew:…